Cancellation & Return Policy
We at Kalakar believe strongly in helping our customers by going above and beyond, and therefore we have a liberal cancellation and return policy.
Cancellation Policy:
If unfortunately you have to cancel an order, please do so within 12 hours of placing the order by informing us via an email on hello@kalakarindia.in. You can also call us or send us a message on WhatsApp at +91-7618798090 .
– If you cancel your order before your product has shipped, we will refund the entire amount.
– Cancellation will not be possible after the product has been dispatched for delivery.
Refund Policy:
Refunds will be made within 10 working days from the date of cancellation of order.
Return & Replacement Policy:
– We take pride in crafting each product by hand with care and attention to detail. As such, we celebrate the unique imperfections that are inherent in handcrafted items, which add to their individuality and charm.
– However, should you discover any defects in the product received, such as torn cloth or evident physical damages, we are committed to offering a replacement. Please let us know within 3 days of receiving the product.
- Slight color differences or misprints from the website images are not considered defects or damaged products as they are proof of being handcrafted with natural ingredients. We only sell handcrafted products, and these are signs of authenticity.
– Please understand that the nature of handloom and artisanal craftsmanship means that these defects may differ from those found in machine-made products. Your satisfaction is our priority, and we strive to ensure that you receive a product of the highest quality.
– Only in cases where the size of the purchased products doesn't fit you, we offer you a convenient size exchange. Please let us know within 3 days of receiving the product.
– If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91-7618798090 or email us at hello@kalakarindia.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
– Apart from condition reserved herein above, the following products shall not be eligible for return or replacement:
• Any product that exhibits physical damage to the product
• Any product that is being returned without all original packaging and accessories, including all other items originally included with the product at the time of delivery